RETURN AND REFUND POLICY

Welcome to AstroSutraa.Shop (operated by GuruSutraa Solutions Pvt. Ltd., hereinafter referred to as the “Company,” “we,” “us,” or “our”). We strive to ensure that our customers have a smooth and satisfactory shopping experience. This Return and Refund Policy outlines your rights and our obligations regarding the return, replacement, and refund of purchased items.

 1. ELIGIBILITY FOR RETURNS & REPLACEMENTS

1.1 Return Period
You may request a return or replacement within 7 days of receiving your order if the item is:

• Defective
• Damaged

1.2 Condition of Items
Returned items must be:

• Unused and unwashed
• In original packaging
• With all tags and labels intact

Items that do not meet these conditions will not be eligible for return or replacement.

 2. NON-RETURNABLE ITEMS

Returns or replacements are not accepted for:

• Used or worn items
• Items damaged due to customer mishandling
• Items marked as non-returnable (e.g., personalized or custom-made products)

 3. RETURN, REFUND & REPLACEMENT PROCESS

3.1 Initiation
To start a return or replacement, contact our support team at support@astrosutraa.com with:

• Order number
• Description of the issue
• Supporting images, if available

3.2 Approval
Once your request is reviewed and approved:

• You will receive a prepaid return shipping label
• Additional instructions will be shared

3.3 Return Shipping

• Pack the item securely in its original packaging
• Attach the provided shipping label
• Drop off at the designated courier center

3.4 Inspection
After receiving the returned item, we will inspect it to ensure it meets return conditions.

3.5 Refunds

• Processing Timeframe: Refunds will be initiated within 2–3 business days of successful inspection.
• Credit Timeframe: Refunds will reflect in your original payment method within 5–7 business days, depending on your bank or payment gateway.

3.6 Replacements
If you requested a replacement:

• The replacement product will be dispatched within 4 business days after inspection and approval of the returned item.
• Exchange Delivery Timeframe: The replaced product will typically be delivered within 7–10 business days after dispatch.

 4. SHIPPING TIMEFRAMES

• Orders are generally shipped within 2–3 business days of order confirmation.
• Delivery time varies based on the destination and courier partner but typically ranges from 5–7 business days.

 

5. QUALITY AND AUTHENTICITY GUARANTEE

5.1 Authenticity
We guarantee all products sold on AstroSutraa.Shop are 100% authentic and sourced from trusted suppliers.

5.2 Quality
All items are inspected for quality before being offered for sale. However, results from use may vary by individual, and returns are not accepted based on subjective dissatisfaction or perceived efficacy.

 6. IMPORTANT NOTES

• Free Return Shipping: We provide prepaid return labels at no cost for eligible returns.
• Transit Damage or Loss: Please retain your shipping receipt and tracking ID.
• Abuse of Return Policy: We reserve the right to reject returns in cases of suspected abuse.

 7. CONTACT INFORMATION

For questions or assistance, please contact:
Email: support@astrosutraa.com

Our team is available to support you and ensure a fair and timely resolution of your concerns.