SHIPPING POLICY

Welcome to AstroSutraa.Shop (owned and operated by GuruSutraa Solutions Pvt. Ltd., hereinafter referred to as the “Company,” “we,” “us,” or “our”). We strive to ensure that your orders are shipped promptly, securely, and in accordance with the highest standards of service. Please review this Shipping Policy to understand our shipping procedures, timelines, and any related terms.

 

1. SHIPPING DESTINATIONS

1.1 Domestic Shipping (Within India)

• We ship to most pin codes across India. If your location is deemed remote or not serviceable, we will inform you promptly.

1.2 International Shipping

• Depending on product availability and local regulations, we may offer international shipping to select countries. You will be notified at checkout if international shipping is available for your destination.

 

2. ORDER PROCESSING TIME

2.1 Order Confirmation and Processing

• Once you place an order, you will receive an order confirmation email.
• Order processing typically takes 2–3 business days (excluding weekends and public holidays).
• During high-volume periods (e.g., festive seasons or promotions), processing times may be extended. We appreciate your patience and understanding.

2.2 Payment Verification

• For prepaid orders, payment verification is conducted simultaneously with order confirmation.
• For certain high-value orders or bulk orders, we may contact you for additional verification to ensure a secure transaction.

 

3. SHIPPING METHODS AND TIMELINES

3.1 Domestic Shipping

• Estimated delivery time within India: 7–10 business days from the date of dispatch.
• Delivery timelines may vary depending on the destination, courier partner, and any unforeseen circumstances such as weather conditions or service disruptions.

3.2 International Shipping

• Estimated delivery time for international orders: 15–31 business days from the date of dispatch.
• Actual delivery times can vary based on customs clearance processes, local postal handling, and country-specific regulations.

3.3 Courier Partners

• We partner with reputable courier services to ensure timely and secure deliveries.
• Tracking details will be shared via email or SMS (wherever applicable) after dispatch. You can use the tracking link or number provided to monitor your shipment status.

3.4 Expedited Shipping

• Expedited shipping options (e.g., express delivery) may be available for certain locations at an additional cost. If offered, this option will appear during the checkout process.

 4. SHIPPING RATES

4.1 Domestic Shipping Charges

• For orders within India, shipping charges (if any) are calculated based on product weight, dimensions, and delivery location.
• Any shipping promotions or free-shipping thresholds will be clearly displayed at checkout.

4.2 International Shipping Charges

• Shipping costs for international orders vary depending on destination, weight, and preferred shipping method.
• The final shipping rate will be calculated and displayed at checkout before you complete your order.

4.3 Customs Duties & Taxes (International)

• International shipments may be subject to import taxes, customs duties, and fees levied by the destination country. These additional charges must be borne by the recipient. We have no control over these charges and cannot predict their amount.

 

5. ADDRESS ACCURACY AND UNDELIVERABLE PACKAGES

5.1 Shipping Address

• Please ensure that your shipping address, contact details, and pin code/postal code are accurate at the time of checkout.
• We are not responsible for orders shipped to an incorrect address provided by the customer.

5.2 Undeliverable Packages

• If a package is deemed undeliverable (e.g., incorrect address, no recipient available, etc.), it may be returned to us. We will notify you upon its return and offer options for re-dispatch or refund (excluding shipping charges, if applicable).

 

6. DELAYS AND FORCE MAJEURE

6.1 Unforeseen Circumstances

• Delivery times are estimates and may be subject to delays due to circumstances beyond our control, including but not limited to weather conditions, natural disasters, strikes, pandemic-related disruptions, or other force majeure events.

6.2 Communication of Delays

• We will make every effort to keep you informed if we become aware of unexpected delays that might affect your order.

 

7. DAMAGED OR LOST PACKAGES

7.1 In-Transit Damage

• In the rare event that your package arrives damaged, please take photographs of the outer packaging and the product(s) and contact our customer support within 48 hours of receiving your order.
• We will work with our courier partners to investigate and resolve the issue as quickly as possible.

7.2 Lost Packages

• If your order tracking shows delivered but you did not receive it, please check with neighbors or your local post office/courier office. If you are still unable to locate your package, contact us immediately.
• We will assist in filing a claim with the courier and determining the appropriate resolution.

 

8. TRACKING YOUR ORDER

8.1 Confirmation of Dispatch

• You will receive an email or SMS confirmation once your order has been dispatched, containing the tracking information.

8.2 Real-Time Tracking

• Use the tracking link or number provided to monitor your shipment status in real time.
• If you encounter any issues with tracking updates, please reach out to our customer support.

 

9. CONTACT US

For any shipping-related queries or concerns, feel free to reach out to our customer support team:

• Email: Support@astrosutraa.com

We are here to assist you and ensure that your experience with AstroSutraa.Shop is smooth and hassle-free.